CRM CONSULTANCY

Your CRM Journey Starts Here

Easily turn first time visitors into customers for life, with tools that helps you connect and grow your audience.

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AWARD WINNING SOLUTIONS,
WE’LL HELP SELECT AND TAILOR CRM FOR YOUR BUSINESS

Zoho CRM

2023 Gartner Magic Quadrant
2022 Nucleas Research Leader
2019 – 2022 PCMag Best CRM

ActiveCampaign

2023 G2 Best Small Business Products
2023 Trust Radius Top Rated
2023 Capterra Top Contact Software

FreshSales Suite

2023 Gartner Magic Quadrant
2023 Trust Radius Best Value
2023 Trust Radius Best Feature set

WHAT’S KEEPING YOU AWAKE?
  • You find difficulty converting leads to sales
  • Your sales and marketing team are working in silos
  • You keep losing customers to the competition
  • You find difficulty in organizing your reports

Spending on ads before building a CRM system is a waste. Let us help you build it

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WHY CRM?

Top 3 Ways How Your Business Can Grow With A CRM

We combine sales and marketing know-how with savvy automation techniques to help our clients build truly scalable and profitable businesses.

Improve Lead Management & Conversion

KEEP MISSING OPPORTUNITIES?
CRMs streamline the entire sales process by automating lead tracking, categorizing leads based on their potential, and managing follow-up tasks. They ensure that no lead is neglected and that high-potential leads are prioritized

Centralize Customer Data

CUSTOMER INFORMATION SCATTERED IN EMAILS & PERSONAL NOTES?
CRM systems centralize all customer data in one place, providing a unified view of customer interactions, history, and preferences. Provide personalized experience to customer, maintain accurate records, and easily access information.

Retain Customers

INCREASED CHURN RATES?
CRMs enhance customer service by providing detailed customer profiles, including past interactions, purchase history, and personal preferences, which can be leveraged to address customer needs more effectively.

Find out how CRM can work for your business now.

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BRANDS THAT WE’VE WORKED WITH

We’ve setup & support CRM for…

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Our Simple 4D 4-Step Process

Visualize and manage your customer journey from start to finish, with a business intelligence dashboard to boot at the end.
1

Discovery

We conduct workshops, taking a deep understanding of your process and requirements, and translate them into a technology stack.

2

Design

We’ll create a blueprint of your CRM, complete with project schedules, and responsibilities of each stakeholder.

3

Development

We’ll integrate your chosen solution, with periodic review of all stakeholders to ensure we’re aligned towards the end product

4

Deployment

We’re with you as you go live, providing documentation and training, ready to provide the necessary support you require.

Let’s kickstart your business growth now!

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Steer Clear of CRM Implementation Pitfalls!

Implementing a CRM system is crucial but fraught with challenges like unclear objectives and poor user adoption. This eBook identifies common pitfalls and offers actionable advice to ensure your CRM project succeeds, becoming a key driver of your business strategy.

Just click to download, no emails needed.

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THE RACE CRM FRAMEWORK

We build people, process and technology for your whole customer journey

great words about us

What our members say
about our company

Capturing Customer Information…

From first time website visitors until being loyal customers, Nebworx has helped us to plan and automate the customer journey, capturing as much customer information along the way, allowing us to leverage on this information whenever we communicate with our clients…
Mr. Lee Eng Yau
CEO and Founder of iDynamics Software, MooPayroll

Engaging before and after treatments…

As an aesthetic clinic, we rely on repeat customers and word of mouth. Using ActiveCampaign, Nebworx have made it easy for us to engage our clients, before and after treatments, enabling us to provide the personalized services that we’re known for…
Dr. Lai Jun Min
CEO and Founder of Stellar Group of Companies
FAQ

CRM Frequently Asked Questions

CRM, or Customer Relationship Management, is a technology for managing all your company’s relationships and interactions with current and potential customers. It helps businesses stay connected to customers, streamline processes, and improve profitability. A CRM system aids in understanding your customers’ needs and behaviors, enabling personalized engagement and enhanced service delivery, leading to increased customer satisfaction and loyalty.

Before implementing a CRM system, businesses should assess their customer management needs, sales processes, and marketing strategies. Identifying clear objectives, such as improving customer service, increasing sales, or automating communication, is crucial. Additionally, consider the integration with existing systems and the data migration needs. Understanding these elements helps ensure the CRM system aligns with business goals and operational requirements.

Our agency specializes in CRM implementation, offering services from system selection and customization to data migration and integration. We work closely with your team to understand your business needs and tailor the CRM system accordingly. Our approach includes thorough planning, execution, and training, ensuring a seamless transition and adoption. Post-implementation, we provide ongoing support and optimization services to maximize your CRM investment.

Common challenges include data quality issues, user adoption, and system integration. We address these by establishing a clear data management strategy, ensuring data is clean and organized before migration. To boost user adoption, we provide comprehensive training and support to help your team understand and embrace the new system. For integration challenges, our technical experts ensure the CRM software seamlessly integrates with existing business applications, maintaining data consistency and workflow continuity.

Integrating CRM with other business systems, such as email marketing, customer service platforms, and sales tools, creates a centralized information hub. This integration provides a comprehensive view of customer interactions, enabling better communication, improved customer service, and more effective marketing campaigns. It eliminates data silos, streamlines workflows, and enhances decision-making, leading to increased operational efficiency and customer satisfaction.

Customizing a CRM system ensures it aligns perfectly with your business processes and goals. Benefits include enhanced efficiency, as the system reflects your workflow and reduces manual tasks; increased user adoption, thanks to a user-friendly interface tailored to your team’s needs; and improved customer relationships, as personalized features allow for targeted communication and services. Customization leads to a more effective CRM system that delivers greater value to your business.

The timeline varies based on the project scope, business size, and specific needs. Typically, a basic CRM implementation can take a few weeks to a few months. Larger, more complex projects may take longer. We provide a detailed project timeline after assessing your specific requirements, ensuring transparency and setting realistic expectations from the outset.

Following implementation, we offer ongoing support and maintenance services to address any issues and ensure the CRM system continues to function optimally. This includes technical support, user training, system updates, and periodic reviews to adapt the CRM to evolving business needs. Our goal is to ensure you derive maximum value from your CRM investment over time.